Frequently Asked Questions

How do I get started with the process?

Either order online by designing your own, having us design, or uploading your own artwork. If you don't see an option you'd like, you can submit a custom quote request.

 


Do I need to have artwork print ready or do you design the card?

We have an in-house graphics team that brings experience and creativity to your card and will design for you based off your brand colors or you can provide the artwork on your own. If you’re providing your own artwork, please download our templates and review our artwork specs.

 


What can I put under the scratch off area?

Standard pricing includes plain text prizes. You can upgrade to black and white images or colored images as well!

 


How many different prizes can I have?

Our standard pricing includes up to 10 different winning prizes, but we can always add more! The most common is 4-5 prizes. The prizes can vary as much or as little as you need them to.

 


Can I control the winners and non-winners?

You can also choose to have the prizes randomly mixed or separated.




 

 

 

 

How are the cards packaged? Can they be bundled in 100?

We offer specialized packaging options which include shrink wrapping and rubber banding in qualities from 5 cards per pack to 250 cards per pack. Cards are final packed in boxes appropriate for the card size and then placed inside a master box and shipped.



When will I receive my scratch off cards?

Standard turnaround time is 8-10 business days after sign off on all forms and payment is received. If you need them faster, please select "Rush” and put your due date in the notes section. We will always work on making sure we meet your deadline.



Do you ship internationally?

Yes.



I need to talk to someone directly about my project?

No problem! Give us a call at 216-649-7800 and choose our “Order Placement” option to be directly connected to someone who can assist immediately within our business hours. We can also be reached Toll Free at 1-800-284-9974 or anytime via email sales@scratchoff.com



Do you offer wholesale/distributor pricing?

We do! Contact us today via phone, email or price request and ask about our Reseller Program.